Free Returns & Refunds
Merchandise in its original condition may be returned for a refund within 30 days of purchase. If you are dissatisfied for ANY reason, we will provide a 100% refund (less S/H). We do NOT charge any restocking fee of any kind.
Please email hello@basu.com to get a return material authorization (RMA) number before returning any merchandise. Once you have a RMA number, send us your return with the RMA number marked clearly on the outside of the box. Shipping fees for returns are your responsibility.
Send returns to:
BASU.COM
500 Westover Dr. Ste 4121
RMA Number: (insert your RMA number here)
Sanford, NC 27330
Retail Store Purchases
Items purchased at retail or online stores must be returned where you purchased them. Return policies may vary. Restocking fees may apply. Contact the dealer directly for their return policy information.
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